Customer Support



    Shipping & Returns


    At this time, Seacoast Ebikes does not ship bikes to consumer from online purchases. All bikes that are purchased online must be picked up in person or otherwise arranged for delivery.


    Return Policy

    We understand that buying a bike online without test riding it first is a difficult task. That is why Seacoast Ebikes offers a 30day Trial on every Electric Bike we sell online. We want you to be able to browse and purchase online with confidence. For website purchases, try it at your home for 30 days from pick up or delivery. If you are not 100% satisfied, you can return it for any reason within the 30 Day Trial Ride period.

    30 Day Trial - Terms and Conditions.

    Any bike purchased from is eligible for this 30 day Trial.

    Does not apply to in-store sales, where test rides are provided at no charge with professional assistance from our knowledgeable staff.

    You may return your ebike for any reason during the first 30 days starting from when you picked up or had the bike delivered, provided it has not been subjected to owner abuse, damage from accidents or off-road tests. We reserve the right to apply stipulations or reject returns if the product is not in sellable condition.

    You must notify our store prior to returning the bike by emailing us or calling us (603) 294-0370, Tues - Fri, 10:00 AM to 5:00 PM and Saturday 10:00 AM to 4:00 PM.

    Once we have approved the return, you can return the product to our store, or organize a pick up.
    Upon receipt and inspection of the product, we will refund your product purchase price, less all shipping charges.

    Returns may be subject to a restock or service fee, depending on the condition and circumstances surrounding the return. We reserve the right to offer full refunds, partial refunds, or store credits at our discretion dependent on the condition of the item.

    Returns may be shipped back but the customer will be responsible for the shipping and packaging costs.